Refund policy

At Keane’s Backyard BBQ, every piece of merchandise is made to order specifically for you. Because of this, we generally do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or change of mind.

Please review product descriptions and sizing information carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, we’ll make it right.

Please contact us within 30 days of receiving your order and include:

• Your order number
• A description of the issue
• Clear photos showing the problem

After reviewing the issue, we may provide a replacement or refund when appropriate.

Size and Fit

Because our apparel is made to order, we cannot offer free returns or exchanges when the incorrect size is ordered. Please review the sizing information provided on the product page before purchasing.

Lost or Missing Orders

If your tracking information shows a problem or your package appears to be lost in transit, please contact us so we can investigate the shipment and determine the appropriate next step.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping or replacement costs may apply.

Order Changes and Cancellations

Orders are sent into production quickly. Once an order has entered production, we may not be able to change or cancel it. If you notice a problem with your order, contact us as soon as possible.

Questions or Problems

We want you to be proud to wear Keane’s gear. If something isn’t right with your order, reach out and give us the opportunity to help.

Keane’s Backyard BBQ
Holt, Missouri
keanesbackyardbbq@gmail.com